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Ordering Information
Rush
Orders/Turn around time on orders
We understand that you might want your costume for a specific party,
gathering, or event, and that sometimes you want your costume sooner
rather than later. If you would like your item to be shipped by a certain date,
please write to us at info@CareyCostuming.com
and make sure that we are in a position to get it to you on time. Sometimes we
can get it to you immediately, sometimes there will be a delay while we make it,
and sometimes we can do it, but will have to charge you rush charges and/or rush
shipping charges to get it to you on time. Rush charges are fairly rare, but may
happen when there is a queue during certain seasons.
So, please give us the opportunity to inform you of the
situation- we hate to disappoint anyone, and our combined communication
drastically lessens the chances of that happening. In general, you will get your
order long before our 4 week maximum, but there are times when it gets
very busy around here, so it might take that long. Once again, email us if you
have questions. We are happy to work with deadlines!
Payment methods:
All purchases must be paid for in full at the time of
ordering. Credit cards will not be charged until the order has shipped. Clothing
orders may not be cancelled once work has begun on them. (Belts, bags and other
accessories may be cancelled up until time of shipment.)
Mail- in orders-when
sending payment by mail, print out the shopping cart page and enclose it with
the payment method of your choice. Bank
checks and money
orders are welcome, and work on the item will begin immediately. Sorry, but we no longer take personal checks. Please send all mail orders to:
Carey
Costuming
P.O. Box 822
Burlington, MA
01803
USA
Please
include:
-
The
printed-out shopping cart page (or your hand-printed order including
indicating every option choice)
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Your money order
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Your
shipping address
-
Your email
address
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Your phone
number
When your
payment arrives, we will send you an e-mail acknowledging your order.
Call- in orders- we
accept MasterCard, Visa, American Express, and Discover cards.
Call us at (781) 272-3440 between the hours of 8AM and 8PM Eastern
Standard Time. International callers should add call 1-001-272-3440.
Online
Orders- we
accept MasterCard, Visa, American Express, and Discover cards for online
purchasing now! Please open an account with us using by clicking the
"checkout " button on your shopping cart, or "create and
account" from the "login" link at the top of each page.
 
Purchasing Polices
We at Carey Costuming have done
our best to make available all of the information you could possibly want about
our clothing. Be sure to see our garment construction page for details on the
clothing, and our SCA and LARPing pages for information specifically about those
special construction processes.
Please understand that there may be variations in color
between cloaks made at different times, due to the supply of wool and cotton
available. If you want matching
pieces of clothing, order them at the same time, and be sure to let us know that
this is your intention.
Each item of clothing that you buy
from Carey Costuming will be custom made, and created to your specifications. If
you find yourself in the unfortunate situation of needing to return an item,
please note the following guidelines:
-
The receipt or duplicate is required on all returned garments.
-
Returns are not accepted after 30 days, unless agreed
to by one of our staff members.
If you decide to return your purchase, call (781)
272-3440 for a return authorization code. Returns sent without an
authorization code will not be accepted.
Shipping and Tracking Information
All items will be shipped US Mail . Carey Costuming will email the customer with
the tracking number to their package when their order is shipped, along with the US Mail URL where that customer may track their package’s
progress. For special shipping arrangements (such as rush orders and overnight
delivery), e-mail us at info@CareyCostuming.com.
All orders will be processed immediately, but please
allow 2-4 weeks for delivery.
Non-clothing items (belts, gloves, bags and jewelry) ship within a few days as long as they are in stock. If you
are interested in finding out approximately how long your order will take (even
before the order is placed), please feel free to email us at info@careycostuming.com
. We are generally able to accommodate even rush orders for a modest fee- just ask!
Shipping Rate Chart:
Shipping charges cover shipping, handling and package
insurance. While the website will only accept orders within the US, we will ship
internationally.
International shipping: Customers interested in having their orders shipped
internationally should contact us by email (info@careycostuming.com)
and include the following information: the item(s) you are interested in
ordering (so that we can calculate shipping weight), and the address to
which the order would be shipped. We will respond with your potential shipping
charges, and further information as to how to place your order if you choose to.
Please understand that international shipping charges are generally higher than
domestic shipping charges.
Domestic Rates:
$1-35
$8
$36-50
$10
$51-100
$15
$101-150
$20
$151-200
$25
$201-300
$30
$301-600 $35
$601-1000
$40
$1001 and up $45
We
would like to assure you that any information that you entrust to Carey
Costuming while purchasing a product (name, address, phone number, email, or
credit card information) will be kept private. We DO NOT sell customer
information. We think that this practice is a horrible invasion of privacy. Your
personal information will only be shared with the financial institutions
necessary to complete your purchase: the banks or merchant services involved. Carey
Costuming will only keep your shipping information on file: you will be required
to re-enter your credit card number and expiration date each time you make a
purchase. This ensures you that in the event of an attack on our website (by
hackers), your credit card information is still safely in your
hands.
In order to match you to your shopping cart, this site
uses something called a cookie. A cookie is a text file, stored on
your computer, which is written and accessed when you visit a web
page. We use the cookie to let your computer know which
shopping cart you are using when you browse the store. (For more
information about cookies you can visit online resources such as ZDNnet
or Netscape.)
Cookies do not harm your computer,
and we do not use them to store any personal or private information
about you. Our cookies are set to expire after one day.
Customer Feedback:
Carey Costuming feels confident that you will be pleased
with your purchase, and will wear it for many happy years to come. Your
satisfaction with your purchase is very important to us, and thus we encourage
feedback (both before and after your purchase) in the form of e-mail. If you
have a comment about our website, please direct your email to webmstr@careycostuming.com.
If you have comments about the clothing or have any questions regarding the care
of your new purchase, please write to us at info@careycostuming.com.
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